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cancellation policy

The following cancellation policy and fees apply to any and all food & beverage packages, orders, concert/ event tickets purchased via Hope Estate Winery for any Hope Estate organised event.

ARTIST CANCELLATION

BEFORE THE DAY OF THE CONCERT/EVENT


If the artist cancels their tour in advance of the scheduled performance date, a refund of the Food & Beverage package purchased will be provided, less the booking service fees of 10%. Accommodation fees will be refunded in accordance with the policy of the accommodation you have chosen.

 

ON THE DAY OF THE CONCERT/EVENT


It is the promoter’s policy to ‘play; rain or shine’, however, if the weather conditions deem dangerous for the artist to perform or the conditions put patron’s safety at risk, the promoter may cancel the concert/event. If this occurs, Food & Beverage service will continue and the exclusivity of the area you have booked will be preserved. Refund of the ticket element will be in accordance with the Promoter’s policy. No refund on accommodation will be provided.

PATRON CANCELLATION OF FOOD & BEVERAGE PACKAGES


For all Dinner Packages & Show Packages, if a patron cancels

  • More than 2 months prior, a 25% cancellation fee will be retained by Hope Estate

  • 1 – 2 months prior, a 50% cancellation fee will be retained by Hope Estate

  • Within 1 month, 100% cancellation fee applies (Full Cost of Ticket) and will be retained by Hope Estate

  • Requests for Cancellation will only be accepted in writing to info@hopeestate.com.au

PATRON CANCELLATION OF HAMPERS


For all Hampers, if a patron cancels;

  • More than 1 week prior, a 25% cancellation fee will be retained by Hope Estate

  • Less than 1 week prior to an event, 100% cancellation fee applies (Full Cost of Hamper) and will be retained by Hope Estate

  • Requests for Cancellation will only be accepted in writing to info@hopeestate.com.au

PATRON CANCELLATION OF AN EVENT TICKET


For Patrons who choose to cancel an event ticket, 100% cancellation fee applies (Full Cost of Ticket) and will be retained by Hope Estate. No refunds for ‘Ticket Only’ purchases (except in regards to Artist Cancellation as described above).